The recipe for success is simple: if you have good food and excellent service, people will want to come back. Don’t skimp on the quality of food and always make sure that every plate that leaves the kitchen is perfect. Cherish your reputation – be prepared to replace the dish and correct deficiencies.
Separate attention should be paid to service. The faster you serve the food, the more chances you have that the guests will be satisfied. Not the least of these is a modern cash register system, which is able to send information to the kitchen as soon as the guests make an order. And the waiters will be easy to navigate in the hall, which will further speed up their work.
Don’t forget to monitor your reputation on social networks, work with negative reviews on the Internet. Respond, find reasons and resolve conflict situations. Most importantly, do not leave negative comments unanswered and do not delete them – this can have a bad effect on the attendance of the institution and the influx of new guests. After all, people love to read reviews – especially if they are going to the institution for the first time. Don’t forget to respond to positive reviews as well. The more loyal customers, the better your reputation.
